Nortel Interactive Communications Portal delivers intelligent, personalized, unassisted self-service to customers using multimedia and can bring a person into the contact at any point.  Interactive Communications Portal is open-standard based, uses native SIP and is software only.

• Software Only - Saves the customer significant money on supplying their own hardware and enables customers to take advantage of the energy efficiency.
• Simple - For the business owner and the customer users its simple to install and upgrade - Single click installation and upgrade plus simple to manage - Web based OAM
• Multi-purpose - Supports many voice capabilities to the contact center and switching environment including
• Scalable/Reliable - N+1 resiliency results in less downtime and is a more affordable approach over other vendors to continued operability
• Secure - Increase the privacy of your business and customer communications by taking advantage of the secure capabilities of ICP
• Industry Standard-based tools and Open platform design - Makes for easy application portability and system connectivity. Web Services enable easy connectivity to many host and back-end systems eliminating proprietary interfaces. This in turn broadens the pool of developers and enables simpler interoperation in complex contact center environments.