Nortel's Agile Communication Environment software extends unified communications to business applications and enables new ways of doing business, by exposing key communications capabilities like click-to-call, IM, location  and presence. These capabilities can be easily and rapidly integrated into business applications and processes.   Benefits include improved business agility, accuracy and speed, leading to increased revenue opportunities, lower CAPEX & OPEX, and higher productivity.

The Nortel Agile Communication Environment  leverages  Service-Oriented Architecture (SOA)  and Web Services to facilitate the development of   Communications Enabled Applications (CEA) and business processes (CEBP) , which are key to addressing the challenge of Hyperconnectivity.  It works with both Nortel equipment (e.g., PBXs and soft switches), and those of other vendors, and is future-proof for next-generation switches.

• Improved business agility, speed and accuracy
• Improved revenues opportunities, lower CAPEX & OPEX and higher ROI
• Improved overall productivity