The Nortel Self-Service portfolio encompasses an advanced suite of scalable Self-Service platforms to meet the requirements of customers of all sizes - small businesses, large enterprises, as well as service providers. Our complete, turnkey solutions are comprised of an Interactive Voice Response (IVR) portfolio, Graphical User Interface (GUI) Tools, Speech Technology, and Network Services.

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Gain multimedia intelligent call routing with Interactive Communications Portal Learn more about our Hosted IVR offerings Read the Case Study: Orlando Regional Healthcare Patient Discharge Solution

• Communication Control Toolkit
  Communication Control Toolkit is the new Nortel next-generation CTI (Computer Telephony Integration) middleware platform for all Call Center and Interactive Voice Response environments.
• Flexible Call Manager
  Flexible Call Manager is an application development framework that allows IVR services, including Speech Recognition and Text-to-Speech, to be delivered quickly and easily without the need for traditional programming.
• Integration Package for Meridian Link
  IPML provides an open, yet integrated environment for enhanced voice processing, call/data delivery, screen pops and other call center-related applications in client/server installations.
• Intelligent Call Manager
  ICM provides an open, yet integrated environment for enhanced voice processing, call/data delivery, screen pops and other call center-related applications in client/server installations.
• Interactive Communications Portal
  Interactive Communications Portal is a SIP based, software only Multimedia Applications platform ideal for deployment as an IVR or Self Service Solution. It is based entirely on open standards (VXML, CCXML, MRCP, SOA ,Web Services) and enables the development and deployment of a wide range of customer service and customer contact applications using both DTMF and Speech commands.
• Media Processing Server (MPS) 1000
  Media Processing Server 1000 provides large enterprises and service providers with automated transaction handling and application-controlled call handling.
• Media Processing Server (MPS) 500
  Media Processing Server (MPS) 500 is the ideal self-service solution for medium-sized Enterprises and small Service Providers.
• Media Processing Server Developer
  A Graphical development tool for the MPS - provides a visual development environment for creating and testing Interactive Transaction Processing applications.
• Media Processing Server Manager
  A Graphical development tool for the MPS - Provides full administration and control over a MPS network.
• Media Processing Server Studio
  A Graphical development tool for the MPS - Creates, edits, and manages audio elements for Media Processing Server systems.
• Notification Portfolio
  Nortel Notification is a portfolio of applications - which one you choose depends on desired IVR platform and feature capabilities. Nortel Notification allow companies to communicate important messages quickly to customers, partners, and employees. From personalized appointment reminders to mass advertising campaigns, customers benefit from proactive and targeted delivery of information. Employees and partners benefit from timely alerts about upcoming events or sudden emergencies. And with multiple delivery channels, such as telephone, email, or text to a mobile device, Nortel Notification solutions help ensure that companies reach intended recipients wherever they are.
• Service Creation Environment
  Service Creation Environment (SCE) is a full life cycle graphical development tool for designing, implementing, testing and documenting VoiceXML and CCXML applications.
• Speech Dial
  Speech Dial is a voice-driven call routing service that allows callers to simply speak the name of the person or department in order to be connected.
• Speech Server
  Speech Server is a highly scaleable, open solution for inter-connectivity between the Media Processing Server (MPS) and 3rd party Speech Recognition software. The Media Processing Server supports the full range of both Nuance and IBM Speech solutions - speech recognition, text-to-speech, and speaker authentication. Both vendors offer a wide range of language options.