Hosted Interactive Voice Response (IVR)


Get a complete speech applications solution on a simple per-minute basis with Nortel’s Hosted IVR service. Reduce the cost and lead time of implementing "near conversational" speech recognition IVR applications. Nortel’s turnkey Hosted IVR solution allows the customer to simply describe what is needed, and we do the rest. We design and implement all needed speech applications, provision carrier services, and monitor both platform and application performance on a 24x7 basis. For most speech projects, Nortel can use rapidly deployable, customizable packaged speech applications to accelerate speech IVR deployment. These applications reinforce the economy and flexibility of Nortel's Hosted IVR program. Available for both inbound and outbound IVR applications, on a stand-alone basis or in conjunction with Nortel's extensive portfolio of hosted solutions .

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Key Features:
  • Rapid deployment of turnkey integrated solution: speech applications and hosting infrastructure with flexible per minute model
  • Simple commercial structure lends itself to easy "business case" determination - eliminates need for capital budget or internal resources and expertise
  • Scalable for virtually any size IVR project, either inbound or outbound
  • All standards based (VoiceXML/CCXML); optimized for SIP
  • Allows for fully outsource speech application design, deployment, and surveillance
  • Fulfills mission-critical environments using triple redundancy

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