Your business is undoubtedly facing challenges. Reliable networks and communication tools are critical, especially if you're converging voice, data and video over IP. IT and telecommunications should be a business tool, not a challenge to master. With Nortel, your burden is taken away.

Our five-phase lifecycle approach combines industry-leading consult and design services with custom development and integration capabilities to deliver communications solutions that meet business needs today and well into the future. And the story doesn't end there. Once services are implemented, Nortel and its partners have the expertise to maintain, manage and help you optimize your investment to minimize risks, realize tangible benefits and achieve exceptional performance.

Faster. Better quality. More efficiency. Greater reliability. These are the attributes of Nortel Services. Learn more about how your communications network can benefit from Nortel Services.

• Consult and Design Services
  Consult & design solutions to fit your business requirements, including full solution architectures and specifications.
• Develop and Customize Services
  Customize and/or develop software applications and solutions requiring unique & customized business requirements.
• Implement and Integrate Services
  Implement and enable integration across the different elements of the solution. Deploy the total solution, including testing to ensure the solution delivers against the business requirements.
• Manage Services
  Monitor the operational performance and manage solution to Service Level Agreements including the resolution of problems and outages.
• Maintain Services
  Deliver and apply patches as needed. Provide technical support, equipment repair, and spares management.
• Optimize Services
  Continuously evaluate existing performance, identify and recommend potential improvements and realize recommendations per the customers’ requirements.

• Telepresence Services
  Connecting employees, customers and partners with a real-time, face-to-face experience without the cost of travel. Telepresence Services provide pre-packaged or fully turnkey services, including proactive monitoring, conference setup and real-time support
• Unified Communications Services
  Nortel's Unified Communications services provide a portfolio of service offerings to deliver complete communications - messaging, voice, and video - across applications and devices any time, any where - all in the context of a multi-vendor, multi-technology environment.